Booking Terms

By booking with The George and Dragon, you agree to the below terms:

Payment Schedule

Your card will be charged 50% of the total reservation price upon booking. The outstanding balance will be automatically charged 7 days prior to check-in.

Cancellation Policy

In the event of a cancellation, a full refund will be issued if the request is made at least 7 days prior to check-in. Cancellations made within 2-7 days before check-in will receive a 50% refund. Reservations cancelled within 2 days of check-in will not be refunded. All cancellations must be made in writing to stay@georgeanddragoncley.co.uk

Check-in and Check-out policy

Check-in is available from 3pm and check-out is by 11am. Early check-in and late check-outs are possible, but are subject to availability. We are unable to accept same day requests, so please let us know as soon as possible.

Occupancy

The number of guests accommodated in the property may not exceed the number agreed and declared at the time of booking, without our prior written agreement. We reserve the right to refuse admittance or terminate a booking if this condition is not observed. No refunds will be given if admittance has been refused for this reason.

Guest Behaviour

We have a zero tolerance policy towards behaviour that is abusive, threatening or violent towards staff or other guests. If anyone that visits the property during your reservation behaves in this manner, we will terminate your right to occupy the accommodation.

If you have any questions about our terms, please don’t hesitate to get in contact at stay@georgeanddragoncley.co.uk

Guest responsibilities

For the duration of your booking, you will be responsible for the room contents and will be expected to take all reasonable care of it. Guests are responsible for paying The George and Dragon for any losses or damages to the room and its contents (reasonable wear and tear excluded) and inform us immediately.

Keys

Lost keys will be charged at cost plus administration fee.

No Smoking Policy

All rooms at The George and Dragon are strictly no smoking. If this policy is ignored, The George and Dragon could fine you up to £250 to cover the cost of a professional steam cleaning company.

Pet Policy

Well-behaved dogs are welcome throughout the hotel. However, a £15 fee per dog (per stay) is charged with room reservations. We kindly ask that the below rules are adhered to:

  • No dogs on the beds or furniture
  • No dogs to be left unattended in the room at any time
  • Owners to clear up after their dogs whilst on the property

A fine will be charged if any of these rules are not followed.

Termination of Stay

We reserve the right to terminate your use and occupation of the property in the event of;

  • Non-payment of monies due
  • Any illegal or immoral activity
  • Unauthorized parties or gatherings where the number of visitors to the property exceeds the agreed occupancy
  • Unreasonable noise or behaviour (which The George and Dragon management reserve the right to determine)
  • Operation of any form of commercial activity from the property